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HP Dead Pixel Policy An unacceptable 7 Rate Topic: -----

#1 User is offline   Agent51 

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Posted 30 October 2011 - 07:42 PM

I have a dead pixel on an almost brand new laptop and I am being told the policy is 7 dead pixels
Lets hear from others on what a good companies dead pixel policy is.

:thumbs down:
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#2 User is offline   Kelemvor 

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Posted 30 October 2011 - 11:27 PM

I would find a way to return it for sure, my policy is 0 dead pixels. Did you buy it with a debit card? If so, your bank will certainly deal with the charge back for you if the store refuses a refund. A credit card company might be willing to do the same. I've owned a number of LCD monitors ranging from the cheapest "V7" brand I could find to various Samsung monitors, my LG 30" and a number of laptops. I've never had a single dead pixel; honestly I was beginning to think they were a myth. I did have a backlight go on an 6 year old IBM thinkpad T40.. no dead pixels when it went, though.

On a side note, are you sure it's dead and not just "stuck"? Try this: http://www.jscreenfix.com/
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#3 User is offline   kzaske 

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Posted 31 October 2011 - 12:26 AM

I saw a monitor with a dead pixel once. I have seen several with stuck pixels. Nice find Kelemvor.

Ken /|\
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#4 User is offline   francisw19 

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Posted 31 October 2011 - 05:45 PM

That stinks...sorry to hear that. :(

I've been quite lucky with my displays...never had a dead pixel. AFAIK, most manufactures need several dead pixels to warrant an exchange.

For desktop monitors, the Dell Ultra Sharp displays have a superb warranty - zero dead/stuck/bright pixel guarantee for 3 years. It's one of the reasons I bought mine. B) Good advice from kelemvor, too. You might have some luck getting the pixels back. Best of luck with it. :)
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#5 User is offline   Agent51 

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Posted 31 October 2011 - 06:12 PM

I understand things happen and every company has to have a policy of some sort/

But I bet the lappy has less than 70 hours of use.

If this is the best HP/Compaq can provide, I think everyone here should know.
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#6 User is offline   Tweak 

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Posted 31 October 2011 - 11:05 PM

kel has the right idea, many free dead pixel fixers out there, worth trying to resolve it, definitely does suck though for a new lappy to have such faults. If I couldn't get it resolved in any way and they bothered me enough I'd likely just order a new better quality screen and replace it depending on how I felt about the warranty (outside the LCD.pixel issues of course).
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#7 User is offline   kzaske 

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Posted 01 November 2011 - 03:43 AM

Seven dead pixels is only slightly above average. Yes some companies have a zero tollarence policy, but most allow anywhere between 3-5 dead pixels and up to 15 stuck pixles.

There was a time when I though I had a dead pixel with my current monitor, it turned out to be a driver issue.

Ken /|\
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